Cannot+login+to+the+computer

I cannot login to the computer, what should I do?


 * ** Error message received: Tree or server not found **

1. Locate the ethernet cord (Internet cable that looks similar to a phone cord) on the back of the computer. Unplug it and then plug it back in. 2. Follow the cord to the other end. Unplug it, then, plug it back in to the port on the wall. 3. Restart the computer. 3. Try to login again.

If steps 1-4 did not resolve the issue, try this- 4. Look for a rectangular beige box (Waters Switch) on your wall, or the adjacent room walls. 5. Make sure all the ethernet cords are plugged in. 6. Make sure the power cord to the beige box is plugged in on both ends. 7. Try to login again.

If steps 4-7 did not resolve the issue, submit a technology repair request to the technology facilitator.


 * ** The computer will not accept my username and password. It makes a loud beep at me. **

**For faculty and staff members:** 1. Clear out all text in the username and password boxes. 2. Type your username in all lowercase letters, this should be the same username as your groupwise email account. Make sure there aren't any spaces before your username. 3. Click in or tab to the password box and enter your password. Make sure there aren't any spaces before your password. Click the submit button or press the enter key. If you still cannot login, send an email to the technology facilitator or put a note in her mailbox.

**For students:** 1. Clear out all text in the username and password boxes. 2. Type the username, which is the NCWise pupil number, making sure there are no spaces before the first number. 3. Click in or tab to the password box and enter the password. The initial password is the students DOB in the following format: mm/dd/yyyy-with no leading zeros in the month or day. For example: October 1, 1993 would be entered like this: 1011993. Click the submit button or press the enter key. If the student still cannot login, send an email to the technology facilitator with the student's name, NCWise pupil number and DOB.